Return and Refund Policy

Thank you for shopping with Emmett Tools! We want you to be completely satisfied with your purchase. Please review our refund, exchange, warranty, and return guidelines below.

1. Returns

Eligibility for Returns:

• Items may be returned within , 30 days of the purchase date.
• Products must be in their original condition, unused, and in the original packaging.

Non-Returnable Items:

• Certain items are non-returnable, including:
  • Custom or personalized tools
  • Gift cards
  • Clearance or sale items

2. Refunds

Process:

• To initiate a return, please contact our customer service team at [email protected].
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within , 5-10 business days.

3. Exchanges

Exchanging Items:

• If you received a defective or damaged item, you may exchange it for the same product. Please contact us within 7 days of receiving the item to initiate the exchange.

4. Warranty

Warranty Coverage:

• Emmett Tools products come with a one-year  warranty against manufacturing defects.
• This warranty does not cover normal wear and tear, misuse, or damage caused by improper handling.

5. Shipping for Returns

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over , as we cannot guarantee that we will receive your returned item.

6. Contact Information

For questions regarding our Refund/Return Policy, please contact us at [email protected]